Week 45, updated 2 Nov 2026

AI use cases RAG, knowledge & memory A company knowledge assistant

A company knowledge assistant

Build an internal assistant that answers staff questions from policies, wikis and tickets, with sources and access control. Workflow and ranked tools.

Tools compared
3
Open source
2of 3
Reviewed
16 Oct

For: Small business · Developers

Best-scored tools for this jobscore, safety
  1. 1RAGFlowAI tool69Caution
  2. 2DifyAI tool56Caution
  3. 3LlamaIndexAgent framework43Caution
What the score and shapes mean

Score = public maintenance, adoption and docs signals, as a percentile of 52 tools. Nobody here tested these hands-on. Shapes are the separate safety label: No issues found, No dependencies scanned, Caution.

What it does for you

Small and mid-sized teams with scattered internal documentation.

  • Answer policy and process questions with citations
  • Search across wiki, documents and tickets
  • Onboard new staff with a Q&A on internal material
  • Point to the owner of a document
  • Flag questions it cannot answer so you can fix the docs
More about this job

A knowledge assistant answers "how do we do X here?" from your own handbook, wiki and past tickets. The hard parts are permissions, freshness and trust, more than the model.

Workflow in 5 steps

  1. Pick one team and 20-50 real questions to start.
  2. Connect only the sources that team may see and map permissions.
  3. Test retrieval and answers against known answers.
  4. Show sources and a feedback button on every answer.
  5. Review unanswered questions weekly and improve the documents.
Full steps
  1. Pick one team and 20-50 real questions to start.
  2. Connect only the sources that team may see and map permissions.
  3. Test retrieval and answers against known answers.
  4. Show sources and a feedback button on every answer.
  5. Review unanswered questions weekly and improve the documents.

Prompts to copy

Starting points we wrote, not tested results.

Answer from the handbook excerpts only and name the page. If policies conflict, show both and say which is newer.

2 more prompts

List questions staff asked this month that the assistant could not answer, grouped by missing topic.

Draft a short FAQ entry for this recurring question from the three most relevant documents.

Watch out for

  • Prompts sent to a hosted model leave your machine.
  • AI output can be fluent and wrong.
  • Treat AI changes like a pull request from a new colleague: read the diff, run the tests and keep a human sign-off before anything ships.
  • An assistant that ignores document permissions can leak HR or finance content.
  • Licence to check before commercial use: Dify (Dify Open Source License (modified Apache-2.0)).
  • CautionRAGFlow3 critical-severity known vulnerabilities in runtime dependencies (OSV)
  • CautionDify1 critical-severity known vulnerability in runtime dependencies (OSV)
  • CautionLlamaIndex39 critical-severity known vulnerabilities in runtime dependencies (OSV)
Why these warnings?
  • Prompts sent to a hosted model leave your machine. For confidential material use a local model or check the provider's data terms first.
  • AI output can be fluent and wrong. Check facts, code and citations yourself before you rely on them or publish them.
  • Treat AI changes like a pull request from a new colleague: read the diff, run the tests and keep a human sign-off before anything ships.
  • An assistant that ignores document permissions can leak HR or finance content. Test access rules with accounts of different roles.
  • RAGFlow: 3 critical-severity known vulnerabilities in runtime dependencies (OSV)
  • Dify: 1 critical-severity known vulnerability in runtime dependencies (OSV)
  • LlamaIndex: 39 critical-severity known vulnerabilities in runtime dependencies (OSV)

Recommended tools

From our ranked data, highest score first. A high score does not mean a clean scan.

  • 69RAGFlowAI tool · Apache-2.0 · #6 overall
  • 56DifyAI tool · modified Apache-2.0 · #20 overall
  • 43LlamaIndexAgent framework · MIT · #35 overall

Related jobs

Sources for tool facts

infiniflow/ragflow · langgenius/dify · run-llama/llama_index. Data fetched 2 Nov 2026. Scores and labels are automated, relative and not a hands-on test.

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